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Privacy Policy

Last updated: December 2024

Introduction

The Pearly Therapy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our therapy services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name, email address, and phone number
  • Appointment preferences and scheduling information
  • Insurance information (if applicable)
  • Messages and communications you send us
  • Referral source information

Protected Health Information (PHI)

As a licensed therapy practice, we are bound by HIPAA regulations regarding your protected health information. Any clinical information shared during therapy sessions is kept strictly confidential and handled in accordance with HIPAA guidelines.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website addresses
  • IP address (anonymized)

How We Use Your Information

We use the information we collect to:

  • Schedule and manage appointments
  • Communicate with you about your care
  • Process insurance claims (with your consent)
  • Improve our website and services
  • Respond to inquiries and provide support
  • Comply with legal obligations

Information Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

Third-Party Services

We may use third-party services that collect, monitor, and analyze data:

  • Google reCAPTCHA: To protect our forms from spam and abuse
  • Analytics: To understand how visitors use our website

These third parties have their own privacy policies addressing how they use such information.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Request a copy of your health records

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 through our website. For play therapy services involving minors, parental consent is obtained in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

The Pearly Therapy

Jessica Cruz, LMFT #158793, LPCC #20295

Email: hello@thepearlytherapy.com

San Diego, CA